Refund policy

# Return & Refund Policy

At Rovelle, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.

## Return Eligibility

To qualify for a return, items must:

- Be returned within [3DAYS] of delivery
- Be unused, unworn, and in original condition
- Include original packaging and tags (if applicable)
- Not be damaged due to misuse or improper handling

We reserve the right to refuse returns that do not meet these conditions.

## Non-Returnable Items

The following items cannot be returned or refunded:

- Final sale or clearance items
- Gift cards
- Personal care items
- Customized or personalized products
- Any item marked as non-returnable

## Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed within [REFUND PROCESSING TIME] to your original payment method. Processing times may vary depending on your bank or payment provider.

## Exchanges

If exchanges are available, customers may request a replacement for defective, damaged, or incorrect items subject to product availability.

## Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within [7 DAYS] of receiving your order at [rovelleshopy@gmail.com].

Please include:
- Your order number
- Photos of the item and packaging
- A brief description of the issue

We will review the issue and provide a suitable resolution as quickly as possible.

## Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

Shipping charges are non-refundable unless otherwise stated.

## Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us at:

[rovelleshopy@gmail.com]